Shipping policy

NINO – Shipping & Delivery Policy

1. Overview

At NINO, we aim to deliver every order with care, accuracy, and efficiency. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to customers.


2. Order Processing Time

  • Orders are processed within 1–2 business days.

  • During busy periods (sales, holidays), processing may take slightly longer.

  • You will receive a confirmation email once your order has been dispatched.

Track your order anytime with Order status.


3. Delivery Options

We offer the following delivery methods:

  • Standard Delivery (3–5 business days)

  • Express Delivery (1–2 business days)

  • Free Delivery on orders over £50

Delivery times begin once your order has been dispatched.

See available options: Delivery choices.


4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery method

  • Order weight

  • Destination

Check shipping cost: Shipping cost help.


5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link

  • Courier details

  • Estimated delivery date

Track your parcel: Track my order.


6. Delivery Issues

If your parcel is delayed, lost, or marked as delivered but not received:

  • Contact us within 48 hours

  • We will investigate with the courier

  • Replacement or refund will be arranged if necessary

Report an issue: Delivery problem.


7. Incorrect Address

Customers are responsible for entering the correct delivery address. If an incorrect address is provided:

  • We cannot guarantee delivery

  • Additional charges may apply for re‑shipping

Update your address: Fix my address.


8. International Shipping

International shipping may be available soon. This includes:

  • Longer delivery times

  • Customs fees or import duties (paid by customer)

Ask about international shipping: International shipping info.


9. Pre‑Orders

If you purchase a pre‑order item:

  • Dispatch dates will be shown on the product page

  • Orders containing pre‑order items ship together unless separated at checkout

Check pre‑order status: Pre‑order update.


10. Damaged Parcels

If your parcel arrives damaged:

  • Take photos of the packaging and item

  • Contact us within 48 hours

  • We will replace or refund the item

Report damage: Damaged parcel.


11. Contact Us

Our support team is always here to help with shipping questions. Reach out: NINO Support.